This User's Guide will provide you with help in various topics concerning our online ordering
process. Use the floating menu to the right to find the section you are looking for. If you can
not find what you are looking for, you can contact eSupport@acmtech.com about any questions
or concerns you may have.

General FAQ's

Do I need any special software to order online?
No. If you have access to the internet, you can order online.

Can I order online at home?
You can order online wherever you have internet access.

Can anyone in my office order online?
Anyone with an account number, username and password can order online.

I'm having a problem with an order. Who should I call?
Call 1-800-722-7745 ext 276.

How much does online ordering cost?
Online ordering is free to our customers.

How long does it take orders to be sent/received?
The order is sent instantly to ACM.

Why must I sometimes wait several seconds for my search results?
Each time you submit a request, the ACM eCatalog reviews a great deal of data. This delay may be affected by the speed of your internet connection and the overall volume of Internet traffic at that time.

Why do I receive an e-mail copy of my order?
This e-mail is for your records. An ACM invoice will be mailed to you after your order has shipped.

How often is the product information updated in the ACM eCatalog?
Information is updated daily.

Can I order anytime during the day?
24 hours a day, 7 days a week, 365 days a year.

Will this save me time?
Online ordering can cut your ordering time by half.

How will this increase my business?
By saving ordering time, you can concentrate on selling.

Does it matter what browser I use?
No. As long as the browser supports frames & cookies, you can order from the ACM eCatalog.

Searching

How do I find an item on the site?
There are 3 ways to find an item:

• Part Number Search
  1. OEM part number search
  2. ACM part number search
  3. Model number search
     

• Product Type Search
  1. Supplies & Parts
  2. Equipment & Accessories
      
• Order History Search

How do I view detailed information about a product listed in my search results?
You can view detailed information of any particular item by clicking on an items' ACM number or description.

What if you don't carry what I am looking for?
You can request products using "Wish List" located on the main eCatalog page on the right hand side. When the products you want become available in our inventory, you will be notified via e-mail.

Can I view only new products?
You can view all of our new products by clicking on "Newly Released Products" located on the main eCatalog page on the right hand side. You can refine your search within the Newly Released Products section by Brand or OEM part number.

How can I find products on sale?
You can view all of our sale items by clicking on "Blowout Sale!" located on the main eCatalog page on the right hand side. You can refine your search within the Blowout Sale section by Brand or OEM part number.

  Ordering, Checkout and Payment

Why can't I add products to my shopping cart?
You may have disabled the "Cookies" on your browser. If you don't know how to enable "Cookies", please do the following:

How to enable cookies:

• For Microsoft Internet Explorer, choose "Tools," then "Internet Options," then " Security Tab," then "Internet," and finally choose "Default Level".
• For Netscape browsers, choose "Edit," then "Preferences," then "Advanced," and finally choose "Accept All Cookies".
• For Mozilla Firefox, choose "Tools," then "Options," then "Privacy," then "Cookies," and check the box "Allow sites to set cookies".

If you still need help, please feel free to contact our customer service representatives at eSupport@acmtech.com

How can I see what I've ordered so far?
Click on the "Cart" button located in the top menu bar. (You must be logged in)

How do I modify my cart?
You can modify the contents of your shopping cart anytime before you place an order in the following ways:

• Update Item Quantity

You may modify the quantity of each item in your shopping cart. Next to each item in your shopping cart you will find a column called "Qty" (Quantity). To change quantities, simply change the number of each item in this column and click the "Update" button.

• Remove Item

To the right of each item in your shopping cart you will find a link called "REMOVE". To remove an item simply click on this link.

What happens if I leave the ACM eCatalog after assembling an order, but before submitting it?
The items in your cart will remain intact until you delete or submit them.

How can I order products that are not on the ACM eCatalog?
If you can not find the item(s) you want on the ACM eCatalog, we are not offering it through online sales at the current time.

How do I place an order?
After you find products that you would like to purchase:

1. Click the "Add to Cart" button to add the product to your Shopping Cart.
2. In case you would like to purchase multiple quantities for the same product, simply enter the quantity you need in the "Qty" field and click the "Update" button located in your cart.
3. Click the "Continue Shopping" button to add different items.
4. When you would like to Checkout, click on the "Check out" button located in the top menu bar.
5. Review your shipping and billing information and specify any special instructions you may require. Click the "Step 2- Review and Submit My Order" button to proceed to the next step.
6. This is your last opportunity to check your order before submitting it to ACM.  Click the "Step 3- Submit Order" button to proceed to the Order Summary for final checking.

Copy the Reference and Purchase Numbers for your reference.

May I add/delete any items after I have placed my order?
Unfortunately you may not add items after you complete your order. We begin to fulfill your order as soon as it is placed. For logistical reasons, we are not able to honor order modification requests. However, you may call us to cancel your order at before it is shipped.

What are my payment options?
Your standard payment options apply.

What are my shipment options?

• UPS Next Day Air
• UPS 2-Day Air
• UPS 3-Day Air
• UPS Ground
• FedEx Priority
• FedEx Standard
• FedEx Economy
• International Air
• International Ocean
• Will Call
• Truck

What does this icon mean? 
The icon above denotes the item is specially priced under a promotion we are running.
This icon can be seen in your search results and in your cart. You can view all promotional items by clicking on the promotions link on the "main" page.

My Account

What is 'My Account'
My Account was created to make your shopping experience more enjoyable. With 'My Account' you can gain instant access to special promotions, coupons, and your personal account information. As an eCatalog account member you can:

• Place orders without having to re-enter addresses and credit card information
• Track order status online
• Create and manage your account
• Subscribe to our special offer e-mails.

Best of all, joining is quick and ABSOLUTELY FREE!

What should I do if I forget my password?
To retrieve your password:

1. Go to "Login" page.
2. Click the "Forgot your password?" link below the "Login" button.
3. Enter your User ID.

Your Sign In information, including your Password, will be delivered to the e-mail account with which you have registered.
If you have further questions or comments, please contact us at esupport@acmtech.com.

How can I change my account information?
After you have signed in to 'My Account', you can update your account information by clicking on "Review your details". You will then be directed to a page where you can update your personal information in your account.

Is my credit card information secure on the internet?
We appreciate the concern that many of our customers have regarding the security of online credit card transactions. You can be sure that ACM takes all necessary security measures to protect your credit card information, and DOES NOT release information to any outside organizations. In addition, we use SSL technology to encrypt the information you send us throughout our shopping cart and checkout process, so that it cannot be read in transit.

Do I need to Log Out?
For security reasons, after you have finished ordering, you will be signed out automatically after 15 minutes. To access your account, you will be required to log in again.

Alternatively, you may log out completely by clicking the "Log Out" link in the "My Account" page or on the top menu bar.

User ID's and Passwords

How can I get a User ID and Password?
In order to obtain a User ID and Password you must become an ACM eCatalog customer. Existing customers must fill out the I am already an ACM customer form and new customers must fill out the I am not yet an ACM customer form.

My User ID and Password have stopped working. What should I do?
In the event that your User ID and Password stop working, please contact your sales representative for details. Holds may be placed on your account.

I have forgotten my Password. What should I do?
If you have forgotten your Password, you can click on "Forgot your password?" on the log in page.  We will e-mail you your password to your registered e-mail address.

I have forgotten my User ID. What should I do?
Please contact eCatalog support team via e-mail eSupport@acmtech.com.

How can I create a new User ID and Password?
In order to create a new User ID and Password you must log out first and create a new account.

May I share my User ID and Password?
No. ACM pricing and information is confidential. Each user must be approved by ACM and issued a separate User ID and Password.